Refunds & Cancellations
Our policies for donations, merchandise purchases, and event registrations. We aim to be fair and transparent in all transactions.
Effective date: December 17, 2025
Questions about a specific transaction? Contact info@painwithnoscars.org
1) Donations
One-time donations
Donations are final and non-refundable, except in cases of payment-processing error (such as duplicate charges). If you believe your donation was processed in error, contact us within 30 days.
Recurring donations
- You may cancel your recurring donation at any time through your Stripe donor portal or by contacting us
- Cancellations take effect at the end of the current billing period
- Past donations are not refundable upon cancellation
Tax-deductible status
Pain With No Scars, Inc. is a 501(c)(3) nonprofit organization. Donations are tax-deductible to the extent allowed by law. You will receive a donation receipt for your records.
2) Merchandise purchases
All sales are final
Purchases from our Shop are handled by third-party fulfillment platforms. Due to the nature of print-on-demand products, we generally do not offer refunds or exchanges for buyer's remorse or sizing issues.
Damaged or defective items
If your item arrives damaged or defective, please contact us within 30 days of delivery with photos of the issue. We will work with our fulfillment partner to provide a replacement at no additional cost.
Order issues
- For lost packages, please allow sufficient shipping time before reporting
- Incorrect items or sizing errors caused by fulfillment will be replaced
- Contact us with your order number and details of the issue
3) Event registrations
Attendee-initiated cancellations
Paid event registrations are non-refundable for attendee-initiated cancellations. However, you may transfer your registration to another person by contacting us before the event.
PWNS-initiated cancellations
If Pain With No Scars cancels an event, you may choose between:
- A full refund to your original payment method
- Credit toward a future PWNS event
Rescheduled events
If we reschedule an event, your registration automatically transfers to the new date. If you cannot attend the new date, you may request a refund within 14 days of receiving notice of the reschedule.
Conduct violations
PWNS reserves the right to remove any attendee whose conduct violates our community guidelines. No refund will be provided in such cases.
4) Chargebacks and disputes
If you have concerns about a charge, please contact us first before initiating a chargeback with your bank or credit card company. We are committed to resolving issues fairly and promptly.
Filing a chargeback for a legitimate transaction may result in being blocked from future transactions with PWNS.
5) Contact
For refund requests, order issues, or questions about this policy, please contact us:
Email: info@painwithnoscars.org
Mail: Pain With No Scars, Inc., 5979 NW 24th Place, Sunrise, FL 33313
Please include your order number, transaction date, and a description of your request.
Need help with a transaction?
We're here to help resolve any issues. Reach out and we'll get back to you as soon as possible.
Contact UsLast updated: December 17, 2025